33Maslow’s Hierarchy of Needs
Maslow proposed that human motivation involves physiological, safety, belonging, esteem, and self-actualization needs, with differences in their relative priority.
Use and limitsDo not turn this into a rigid staircase: needs can coexist, and the original account allowed exceptions.
Further readingA. H. Maslow (1943), A Theory of Human Motivation
Expectations can influence how people are treated, and that treatment may affect their performance. The pathway involves behavior, not wishes alone.
Use and limitsEffects depend on context and evidence; high expectations do not guarantee improved results.
Further readingRobert Rosenthal and Lenore Jacobson, Pygmalion in the Classroom (1968).
In the original studies, low performers on particular tasks substantially overestimated their relative performance; limitations in self-assessment were part of the proposed explanation.
Use and limitsIt is not a license to label people unintelligent, nor a universal confidence curve for learning.
Further readingKruger & Dunning (1999), Unskilled and unaware of it — original research abstract
Relative to a reference point, a loss may carry more psychological weight than an equivalent gain.
Use and limitsThe strength of this pattern varies; avoid asserting a universal two-to-one ratio.
Further readingKahneman & Tversky (1979), Prospect Theory: An Analysis of Decision under Risk
An overall favorable or unfavorable impression can spill over into judgments about particular qualities.
Use and limitsEvaluate each criterion with relevant evidence; attractiveness or reputation does not establish unrelated abilities.
Further readingEdward L. Thorndike, “A Constant Error in Psychological Ratings” (1920).
38Conformity and Social Influence
People may align judgments or behavior with a group because they seek acceptance or believe the group has useful information.
Use and limitsDistinguish informational learning from pressure to agree; agreement alone does not establish accuracy.
Further readingSolomon E. Asch, “Opinions and Social Pressure” (1955).
39Fundamental Attribution Error
Observers may overemphasize personal dispositions and underestimate situational influences when explaining another person’s behavior.
Use and limitsExamine constraints and incentives without assuming that individual responsibility is irrelevant.
Further readingLee Ross, “The Intuitive Psychologist and His Shortcomings” (1977).
An analysis can be misleading when it includes only cases that survived a selection process and omits failures or other excluded cases.
Use and limitsDefine the original population and the selection process before generalizing from visible successes.
People may credit successes to their own qualities while attributing failures to external circumstances.
Use and limitsApply the same evidential standard to favorable and unfavorable outcomes.
Further readingDale T. Miller and Michael Ross, “Self-Serving Biases in the Attribution of Causality: Fact or Fiction?” (1975).
After learning an outcome, people may perceive it as more predictable than it appeared beforehand.
Use and limitsRecord predictions and reasoning before the outcome; memory alone is an unreliable audit trail.
Further readingFischhoff, Hindsight not equal to foresight — reprint of the 1975 paper
Inconsistency among beliefs, behavior, or commitments can create discomfort and motivate attempts to restore consistency.
Use and limitsResolution may involve changing behavior, changing a belief, or rationalizing; inconsistency does not guarantee honest correction.
Further readingLeon Festinger, A Theory of Cognitive Dissonance (1957).
The Zeigarnik effect refers to the proposed tendency to recall interrupted tasks better than completed ones. It was reported in early experiments, but later findings have been inconsistent.
Use and limitsA 2025 meta-analysis did not find a reliable general memory advantage for interrupted tasks. Do not treat leaving work unfinished as a proven way to improve recall.
Further readingGhibellini & Meier (2025), Interruption, recall and resumption: a meta-analysis of the Zeigarnik and Ovsiankina effects